Finally Disconnected My Reliance Wireline Broadband Service
August 21, 2013 1 Comment
I have been using Reliance wireline broadband connection since January 2012. My subscriber ID was 264148914823. During this period, I have experienced a whole lot of issues with the connection. Reliance Broadband will work flawlessly for weeks until an issue arises. Then you do not have any other option than to be at the mercy of the local technicians. These technicians (at least the ones who served me) did not have a basic understanding about the network. They fiddled with the wiring every now and then causing disruptions in my internet connection.
I am in contact with some senior officials working for Reliance. They admit that the retail broadband division is in shambles. And that they are currently focusing on the corporate sector only. My question is the following – how will I ever take Reliance Broadband for my company after going through all these experiences at home?
One of the irritating aspects that ultimately forced me to request for a disconnection is the following. The complaints that I post via the customer care gets closed within 24 to 48 hours – without offering me any resolution. The last complaint that I posted (complaint no: CNM10000972439 on August 17, 2013) also had to face the same fate. A technician called me and inquired about the connection status. I told it is not working and the line has high downstream and upstream attenuation values. He merely stated that he will come and check the connection at my premises. Within three hours I get the SMS from Reliance saying that the complaint has been processed.
Reliance Broadband gives you a connection that does not have any fair usage policies. The prices charged by them are also reasonable. However, please bear in mind that you will have to start facing various kinds of issues soon after the installation of the connection. Hence, it will be a safe practice to avoid them. An internet connection that comes with fair usage policy and that which works all the time is better than a cheaply priced connection without fair usage policies.
Please post your experiences with Reliance broadband.
Update (26 August 2013): Please look at the first comment posted for this post. An automated bot that keeps on posting the same thing if it detects someone complaining against Reliance services on the internet. Readers can find the exact same message posted by this service on every discussion forum or blog that complains about the pathetic services rendered by this company. As expected, nothing good comes out of it. No one will call you. That is how they have designed the system.